The same team, start to finish
A permanent Perth team, not a rotating offshore pool.
Salesforce Services
Salesforce, Implemented Around How You Actually Work
From the first discovery workshop to go-live and beyond, we design and deliver Salesforce orgs that people adopt, because they fit the way your teams already work.
Overview
Most Salesforce projects that struggle don't fail on technology. They fail on scope, data and adoption. We start by understanding your processes, your data and the people who will use the system every day, then design an org that fits them.
Our Perth team runs the project from discovery to go-live, so the people who scoped it are the people who deliver it.
Key Capabilities & Use Cases
Discovery & Solution Design
Workshops, process mapping and a clear solution design before any build starts.
Implementation & Configuration
Sales, Service, Experience and industry clouds configured to your requirements.
Data Migration
Cleansing, mapping and loading data from legacy CRMs, spreadsheets and line-of-business systems.
Change Management & Training
Role-based training and go-live support so the system is actually used.
Salesforce Strategy & Roadmaps
Independent advice on licensing, org health and what to build next.
Why Silver Lining for Implementation
Government-grade delivery
Experience with WA government procurement, governance and reporting.
Built to be adopted
Configuration designed around your users' day, not a generic template.
FAQ
Frequently asked questions
What is an implementation planning study?
An implementation planning study is a short, paid discovery phase before build begins. We map your processes, data and integrations, then deliver a scoped design, a timeline and a firm cost. It reduces risk because both sides agree on what's being built before major spend starts.
Do you migrate data from our existing CRM?
Yes. We've migrated organisations from legacy CRMs, spreadsheets and other platforms, including SugarCRM. Every migration includes cleansing, de-duplication and test loads before cutover.
Next step