People who know your org
The same consultants each month, not whoever is next in the queue.
Salesforce Services
Keep Salesforce Running, and Getting Better
Our managed service gives you a local team that knows your org, handling support, administration, releases and improvements under an agreed service level.
Overview
Go-live is the start of a Salesforce investment, not the end. Three platform releases a year, changing business needs and staff turnover mean an org needs steady care to keep delivering value.
Our managed service gives you a dedicated Perth team that knows your configuration, answers support requests, and keeps a prioritised backlog of improvements moving.
Key Capabilities & Use Cases
Support Desk
A single point of contact for user issues, with response times agreed up front.
Administration
Users, permissions, reports, dashboards and routine configuration handled for you.
Release Management
Salesforce's three annual releases reviewed and tested against your org.
Continuous Improvement
A monthly block of enhancement effort against a backlog you prioritise.
Health Monitoring
Regular checks on limits, data quality, automation errors and security settings.
Why Silver Lining for Managed Services
Local and accountable
A Perth team you can meet, working in your time zone.
Support and delivery in one
Small fixes and larger enhancements come from the same team.
FAQ
Frequently asked questions
What does Salesforce managed services include?
Managed services covers ongoing administration, user support, bug fixes, small enhancements, release management and health monitoring for your Salesforce org. You get a team of certified consultants for a predictable monthly fee, instead of relying on one in-house person.
Should we hire a Salesforce admin or use a partner?
An in-house admin suits organisations with steady, day-to-day changes and enough work for a full-time role. A managed services partner gives you a range of skills (admin, development, integration, architecture) for less than the cost of one hire, and continuity when people leave. Many clients combine both: an internal admin for daily work, with us for specialist work.
How quickly do you respond to support requests?
Response times are set by your service agreement, with priority levels for critical issues. Our support team is in Perth, so we work in WA business hours.
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